Terms of Service

1. Agreement to Terms

By accessing or using InnCloud.ai (operated by Innovera Limited), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use the service.

By using our services, you also agree to our Privacy Policy, AI Usage Policy, Cookie Policy, and Data Processing Agreement.

2. Description of Services

InnCloud.ai provides Microsoft license optimization consulting, AWS migration services, and related technology advisory services. Our services include but are not limited to:

• Microsoft license assessment and optimization
• AWS migration planning and execution
• SQL Server, Windows Server, and .NET modernization
• AWS OLA (Optimization and Licensing Assessment) facilitation
• Microsoft 365 tenant analysis via Graph API integration
• On-premises infrastructure assessment (RVTools, AWS SSM)
• AI-powered diagnostic report generation
• Technology consulting and advisory services

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information when submitting forms or assessments
• Have proper authorization to share any data you submit (including Microsoft 365 tenant data, infrastructure inventories, and employee information)
• Use our services only for lawful purposes
• Not attempt to gain unauthorized access to our systems or services
• Not reproduce, distribute, or create derivative works from our content without permission
• Not use automated tools to scrape, data-mine, or otherwise extract content from our website
• Not use our services in a manner that could damage, disable, overburden, or impair our servers

4. Intellectual Property

All content on InnCloud.ai, including text, graphics, logos, assessments, reports, diagnostic tools, and software, is the property of Innovera Limited and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

Reports and assessments generated through our platform are provided to you for your internal business use only. You may share reports with your internal team and direct consultants, but you may not resell, redistribute, or publicly publish our reports without our written consent.

5. AI-Generated Content Disclaimer

By using our services, you acknowledge and agree that:

• AI-generated reports and recommendations are advisory in nature and do not constitute professional legal, financial, or engineering advice
• Financial exposure estimates are approximations based on available data and standard pricing assumptions, and may not reflect your actual licensing costs or savings
• License optimization recommendations must be validated against your actual Microsoft licensing agreements, EA terms, and current product terms
• We do not guarantee any specific cost savings, outcomes, or results from following AI-generated recommendations
• You bear sole responsibility for any decisions made based on AI-generated content
• For full details about our AI usage, see our AI Usage Policy

6. Assessment and Consultation Services

Free assessments and consultations are subject to availability. We reserve the right to limit the number of free sessions offered per week. Assessment results and recommendations are provided as advisory guidance and do not constitute guarantees of specific outcomes or savings.

Paid services, including the $1,500 License Leakage Diagnostic and full executive reports, are delivered as digital products. This is a one-time fee with no subscription, auto-renewal, or recurring charges.

Money-Back Guarantee. If the savings we identify in your diagnostic report do not exceed the $1,500 fee, or if you are not satisfied with the advice provided, we will refund the full fee upon your written request to info@innovera.ai within 30 days of report delivery. Refunds are processed to the original payment method within 5–10 business days. This guarantee does not apply if you have already used the report findings to negotiate licensing changes or engage our consulting services beyond the diagnostic.

7. Data Processing and Privacy

When you submit data for assessment, you grant us a limited license to process that data for the purpose of generating your reports and providing our services. We process data in accordance with our Privacy Policy and Data Processing Agreement.

You represent and warrant that you have all necessary rights, consents, and authorizations to submit any data you provide to us, including personal data of your employees or contractors that may be included in Microsoft 365 tenant exports, RVTools files, or SSM inventories.

Data Deletion. You may request deletion of any data you have uploaded to our platform at any time by contacting privacy@innovera.ai. We will permanently delete uploaded files and associated analysis from active systems within 30 days of your request. This does not include data required to be retained for legal, accounting, or tax purposes.

8. Limitation of Liability

To the fullest extent permitted by law, Innovera Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of our services.

Specifically, you acknowledge that:

• We are not liable for decisions you make based on AI-generated reports or recommendations
• We are not liable for any licensing compliance issues that arise from following or not following our recommendations
• We are not liable for the accuracy of data provided by third-party integrations (Microsoft Graph API, AWS SSM, RVTools)
• We are not liable for any business losses resulting from inaccurate financial estimates in our reports
• Our total aggregate liability for any claim arising from these terms shall not exceed the amount you paid us for the specific service that gave rise to the claim

9. Indemnification

You agree to indemnify and hold harmless Innovera Limited, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our services in violation of these Terms
• Your submission of data that you do not have rights to share
• Any decisions made based on AI-generated reports or recommendations provided by our services
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any claim that data you submitted caused infringement or breach of confidentiality

10. Third-Party Services

Our services may integrate with or reference third-party platforms including Amazon Web Services (AWS), Microsoft, Anthropic, Google, and LinkedIn. We are not responsible for the terms, policies, or practices of any third-party services. AWS, Microsoft, and related trademarks are the property of their respective owners.

We use AI models provided by Anthropic and AWS Bedrock. These providers have their own terms of service and privacy policies that govern their processing of data. We are not responsible for the actions of these AI providers.

11. Email Communications

By using our services, you consent to receiving transactional emails from us, including assessment notifications, scheduling confirmations, and report delivery notices. We comply with the CAN-SPAM Act and include unsubscribe mechanisms in any marketing emails we send. You may opt out of marketing emails at any time by clicking the unsubscribe link in the email or contacting us at info@innovera.ai.

12. No Warranty

Our services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that our services will be uninterrupted, error-free, or secure.

13. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties. Upon termination, your right to use the service will cease immediately.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved through good-faith negotiations first. If resolution is not reached within 60 days, disputes shall be submitted to binding arbitration in Jamaica in accordance with the Arbitration Act of Jamaica.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the new terms. We encourage you to review these Terms periodically.

16. Accessibility

We are committed to making our website accessible to all users. See our Accessibility Statement for details about our conformance with WCAG standards and how to report accessibility issues.